User Experience
surfacemedia puts users at the centre of the digital experience by designing powerful and innovative interactive experiences for websites, mobile phone applications and digital retail/educational displays and touchscreens.
We can help strengthen your digital brand experience by working with you to understand your business, exploring user behaviour and by implementing rigorous user-centred design techniques.
Services
Usability and Accessibility Reports
We can audit your website to determine its current state of accessibility and usability and will provide you with a report of observations and recommendations.
Competitor Benchmark Reports
We like to know who your competitors are. Benchmarking and analysing competitors allows us to gain a deeper insight to your industry and ultimately use it to your advantage.
Ethnographical Research
Research is a vital part of understanding client and user behaviour. We can analyse existing marketing reports or arrange new surveys.
Business and Functional Requirements Gathering
At the start of every project we run a session to gain an understanding of business, user and functional needs. This information forms the core of each project.
Personae
We need to identify and understand who your audience are in order to design an experience that will meet their needs. Our persona workshops are educational, fun and vital.
Gap Analysis
Gap analysis is a valuable process proposing solutions for current user problems based on research findings.
User Journeys
Once we know what the project priorities and who the target users are we can sketch out customised journeys in order to visualise how users will get from point A to point B.
Interaction Design (site maps and rapid Prototypes)
We work with you to create schematics and illustrations (this visualisation technique is referred to as rapid prototyping). Everything goes up on a wall so we can study what’s working best. This process is a vital step in identifying potential problems that could cost down the line.
User testing and Case Studies
User testing involves asking users to perform tasks, studying and analysing their responses. Sessions are usually recorded and clients are given full transcripts and a comprehensive report.
Consultancy
We offer consultancy services and workshops covering all aspects of strategy and design. We are also available to train and speak about anything digital.
If you are interested in any of our User Experience Services please
click here
.